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Frequently Asked Questions

What causes heel pain?

Heel pain can be caused by various factors, including plantar fasciitis, Achilles tendinopathy, heel spurs, and other conditions. Our experienced team at Heel Pain Solutions conducts thorough assessments to identify the underlying causes and tailor effective treatment plans.

What services does Heel Pain Solutions offer?

Heel Pain Solutions provides a range of services, including education and diagnosis, exercise prescription, orthotic therapy, manual therapy, shockwave therapy, injection therapy, and more. Each service is designed to address specific aspects of heel pain and contribute to comprehensive relief.

Is Heel Pain Solutions ACC registered?

Yes, Foot Foundation is ACC registered.

Do I need an existing ACC claim?

No. Foot Foundation can start a claim if your pain is injury related.

Do I need a referral?

No. You can simply call us to make an appointment or book an appointment online through our online portal. However, your GP or other health professionals can also refer you. If a health provider does refer you, please remember to bring your referral letter to your appointment.

What should I bring with me to my appointment?

For your first appointment, please wear appropriate clothing (ideally exercise gear), your current orthotics (if you have them), a selection of your shoes (e.g. work, casual, and sport) as well as any documentation that you may have such as ACC documentation, imaging results or referral letters. You will be advised what to bring next time at your initial consultation.

Can I claim my podiatry appointment with my private health insurance?

Private health funds do cover health services that include podiatry and physiotherapy. Whether your coverage includes podiatry and physiotherapy will depend on the level of coverage that you have with your provider. Whether you are eligible to claim back your consultation charges will depend on the scope of your insurance coverage.

How can I book an appointment at Heel Pain Solutions?

Booking an appointment is easy. You can call our clinic directly, send us an email, or use our online booking system on our website. Our friendly staff will assist you in scheduling a convenient time for your visit.

Does Heel Pain Solutions offer virtual consultations?

Yes, we do offer virtual consultations for certain services. Please contact our clinic to inquire about the availability and suitability of virtual appointments for your specific needs.